HAVE ANY QUESTIONS?

If you have just signed up to Loot Studios, you may have some questions about how to manage your subscription. That’s why we have created this guide to assist you.

Accessing your Loots

We provide all our Loots bundles through our exclusive platform, where you can access and download the files whenever you want.

If you already subscribed on our new platform, a random password was sent to you on your email. If you’re having trouble to access your account, you can also follow these steps.

1. Type in the same email you used when you set up your subscription here: Reset your Password and click “Submit”;
2. You will receive an email with a link to create a new password. Be sure to check the spam too;
3. Create a new password and click “Submit”. Now use that password and your email to log in on the new platform: Log in here/.

For more information about how to download the files, check this out: I do not know how to download the STL files. What do I do?

Verifying your payment details

All our payments are processed by Hotmart, so in order to check your payment status it is necessary to access Hotmart.

In general, the subscription billing date is on the subscription anniversary, so if you subscribed on October 10th your next payment is on November 10th.

In this article, we teach you how you can confirm or change your billing. To learn how to manage your payment method, check this article.

Loot products

If you want to know more about what we offer, we recommend you check our Story page here and to learn how the Loyalty Rewards program works access this link.

If you still have questions, please, do not hesitate to contact us through our support email: support@loot-studios.com. Our team of specialists will be happy to help!